Accordingly, the implementation period is from July to December 2024, in 12 commune-level units in 3 cities: Thai Nguyen, Song Cong, Pho Yen and Dinh Hoa district.

The content of building the pilot model includes the task of building "Friendly government" in communes, wards and towns. Localities should carry out well the full and timely public disclosure, transparency of the contents that the People's Committees at the commune level need to publicize according to the provisions of the law on democracy implementation at the grassroots level and the law on access to information.

Publicity must be fully implemented in all forms, promoting local “digital” channels and community social networks to ensure that all people can easily access and learn. Implement well the settlement of administrative procedures, regulations on public service culture; organize citizen reception and resolve petitions, reflections and recommendations of the people.